FAQ

SHIPPING & DELIVERY

All tumblers are made to order.  Typically turnaround times for custom tumblers are between 1-2 weeks, unless otherwise stated. Your order will be shipped out as soon as it is ready to go and you will be provided your shipping information via email.

TAKING CARE OF YOUR TUMBLER

In order to ensure your tumbler stays fresh and beautiful, there are a few things we suggest to keep it in the best condition.  Please DO NOT microwave or put through the dishwasher.  Though each tumbler is made with durable epoxy with a very high heat resistance, they are still handmade items and should be treated as such.  

Please try your best to not drop them!  Typically your tumbler will survive the occasional drop, but sometimes if it lands in the sweet spot, it WILL CRACK. Cracks are not fixable, it will break the epoxy seal and the cup will need to be stripped and redone.

Hand wash only!

 

SATISFACTION GUARANTEE

Once your tumbler is painted/personalized, a proof will be sent to the customer, before the final coat is applied, in order to ensure everything is to your liking.  We want you to LOVE your new tumbler, and won't settle for anything less.

 

100% SECURE ORDERING 

Ordering through our site is 100% secure and safe.  Your information will not be shared.